Blur, Watermark & Metadata / Support

Help with your next edit.

Support: veil.app.support@proton.me · Email support; no guaranteed response time.

Review before you share

Face, plate and document suggestions can miss details or include unrelated areas. Inspect the full image, zoom in and add manual coverage when needed. Blur and pixelation are not anonymity guarantees; use solid Redact with enough coverage for sensitive information.

Keep or remove metadata

Choose Keep metadata or Remove metadata in the editor. Keep is selected by default and preserves supported source fields, including location when available. Remove omits supported source location, capture date and time, camera/device details, descriptive metadata, comments and embedded previews. JPEG conversion cannot retain every tag. Originals are unchanged; Photos and receiving apps may add their own dates or identifiers. Read the Privacy Policy for the full boundary.

Watermark text

Watermark wording is visible in the saved or shared image and its thumbnail. It stays editable in the current session before export. A recipient can crop or alter a mark, so it is not proof of authenticity. Avoid sensitive text.

Saving and sharing

Save to Photos asks for add-only permission when selected. If permission is denied, review Photos access in iPhone Settings or use Share or Save to Veil. A selected iCloud photo may need to download first. If a photo cannot be decoded, try a downloaded copy or another photo.

Private Gallery and exports

Save to Veil stores processed copies and thumbnails on the iPhone, not originals. Two successful Save or Share outputs are included without registration. Editing and preview remain free; failed or cancelled exports do not count. If the protected device export count cannot be read, unlock the iPhone and retry. Keychain data may survive app removal, so reinstall does not guarantee a reset.

Subscriptions

Veil Pro monthly and yearly plans include the same unlimited protected photo export entitlement. A three-day introductory offer appears only when available and Apple confirms eligibility. To avoid a charge after a free trial, cancel at least 24 hours before it ends. Manage or cancel in iPhone Settings › your name › Subscriptions. See Apple Support’s subscription cancellation instructions. Restore Purchases is an action inside Veil and checks the Apple Account used to subscribe.

Accounts and cloud

Veil account sign-in and cloud sync are not configured in this release. Editing and local history work without an account. Do not send photos, recognized text, passwords or authentication tokens to support.

Contact

For support: veil.app.support@proton.me. For privacy requests: veil.app.support@proton.me. Do not attach personal photos or identity documents unless an approved secure process is provided.